BA-201 Practice Questions
321 real BA-201 exam questions with expert-verified answers and explanations. Page 1 of 7.
- Question #1Document
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a custom...
Journey MappingCustomer ExperienceBusiness Analysis Documentation - Question #2Facilitate
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the proj...
Stakeholder ManagementTeam AgreementConflict ResolutionCollaboration - Question #3Collaborate
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors...
Stakeholder ManagementUser AdoptionChange ManagementBusiness Analyst Role - Question #4Facilitate
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different proces...
Change ManagementUser AdoptionStakeholder IdentificationBA Role - Question #5Collaborate
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in...
Collaboration techniquesVirtual collaborationShared understandingProcess improvement planning - Question #6Elicit & Analyze
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mi...
Process MappingUniversal Process Notation (UPN)Business Process AnalysisSalesforce Implementation - Question #7Elicit & Analyze
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Univer...
Process MappingUniversal Process Notation (UPN)Resource RolesBusiness Analysis Techniques - Question #8Document
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is task...
Business Process ModelingGovernanceDocumentation StandardsBusiness Purpose - Question #9Document
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simpl...
Process MappingDiagramming NotationUPNBusiness Analysis Tools - Question #10Elicit & Analyze
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on...
Agile RequirementsUser StoriesStakeholder Value - Question #11Elicit & Analyze
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal. W...
Functional RequirementsRequirement SpecificationRequirement Types - Question #12Collaborate
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the...
Stakeholder managementCross-functional collaborationImpact analysisRequirement alignment - Question #13Elicit & Analyze
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) disc...
Requirements ElicitationStakeholder ManagementConflict ResolutionRequirements Analysis - Question #14Elicit & Analyze
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The b...
Acceptance CriteriaBusiness Analysis Best PracticesRequirements ManagementSalesforce Integration - Question #15Discover
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also nee...
Stakeholder managementRequirements gatheringDiscovery phaseScope definition - Question #16Discover
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contact...
Stakeholder EngagementProgram VisionBusiness Alignment - Question #17Facilitate
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they...
Agile MethodologiesKanbanStakeholder CommunicationProcess Adoption - Question #18Elicit & Analyze
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the...
UATPerformance TestingLoad TestingRelease Readiness - Question #19Elicit & Analyze
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a p...
Requirement ElicitationStakeholder ManagementSolution vs. NeedBA Best Practices - Question #20Discover
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology. What is the first step a business analyst should take t...
Business Process AnalysisSalesforce Opportunity ManagementDiscovery PhaseRequirements Gathering - Question #21Discover
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader ha...
Discovery MeetingBusiness ContextStakeholder EngagementProject Kickoff - Question #22Elicit & Analyze
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?
Discovery PhaseBusiness AnalysisAnalysis TypesProject Lifecycle - Question #23Discover
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: - Custom apps - Active Salesforce Si...
Salesforce ConfigurationOrg AssessmentMetadata DiscoveryCurrent State Analysis - Question #24Facilitate
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Center of ExcellenceSalesforce GovernanceStrategic PlanningPrioritization - Question #25Discover
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any tec...
Salesforce OptimizerDiscovery PhaseTechnical DebtSystem Analysis - Question #26Collaborate
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new...
Stakeholder engagementCommunication skillsInput gatheringBA best practices - Question #27Elicit & Analyze
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, peop...
Elicitation TechniquesJourney MappingUser ExperienceBusiness Analysis - Question #28Facilitate
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team. What should the busines...
Agile MethodologiesBacklog PrioritizationKanbanStakeholder Communication - Question #29Facilitate
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. U...
Stakeholder ManagementRequirements ElicitationBuy-inChange Management - Question #30Elicit & Analyze
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current...
Process MappingBusiness Analysis TechniquesCurrent State AnalysisProcess Improvement - Question #31Discover
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy w...
Business Analyst RoleRequirements DiscoveryProblem DefinitionStakeholder Engagement - Question #32Elicit & Analyze
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a...
Business Process MappingRequirements ElicitationProcess ModelingStakeholder Identification - Question #33Elicit & Analyze
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by th...
Business Process MappingFlowchartsProcess AnalysisDecision Steps - Question #34Elicit & Analyze
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the pri...
Stakeholder analysisRequirements elicitationBusiness analysis planning - Question #35Elicit & Analyze
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which...
Process MappingStakeholder CollaborationRequirements AnalysisSales Process Optimization - Question #36Facilitate
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state proces...
Process ImprovementFuture State DefinitionCommunication StrategyStakeholder Engagement - Question #37Facilitate
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Busine...
StoryboardingStakeholder visualizationMarketing Cloud journeysBusiness analysis techniques - Question #38Elicit & Analyze
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document...
Process MappingSIPOC DiagramRequirements GatheringProcess Analysis - Question #39Elicit & Analyze
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the developmen...
PrioritizationMVP (Minimum Viable Product)Capacity PlanningAgile Project Management - Question #40Document
Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents. Which document should a business analy...
Requirements DocumentationFunctional RequirementsBusiness AnalystAgile - Question #41Elicit & Analyze
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?
User StoriesRequirements ElicitationAgile MethodologyBusiness Analysis - Question #42Elicit & Analyze
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the u...
User StoriesRequirements ElicitationStakeholder CollaborationRequirement Validation - Question #43Document
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to d...
Process mappingDocumentation standardsBusiness process managementVersion control - Question #44Elicit & Analyze
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is:...
User StoriesRequirements ElicitationAgileBusiness Analysis Fundamentals - Question #45Elicit & Analyze
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud. - A service manager can dick a Reassign button that changes...
Acceptance CriteriaUser StoriesRequirements AnalysisRequirements Quality - Question #46Elicit & Analyze
The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division. There is a request for visibility...
User StoriesRequirements AnalysisBusiness ValueUser Story Best Practices - Question #47Document
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The bu...
User StoriesAgile MethodologyRequirements DocumentationValue Proposition - Question #48Elicit & Analyze
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story: "As a sales team manager, I want the ability to access reports on Sale...
User StoriesAcceptance CriteriaRequirements AnalysisBusiness Value - Question #49Facilitate
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales tea...
User Acceptance TestingBusiness Analyst RoleTest ManagementStakeholder Collaboration - Question #50Facilitate
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality tha...
User Acceptance TestingStakeholder CommunicationRequirements ValidationIssue Resolution