BA-201 · Question #42
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on
The correct answer is B. The project team failed to discuss the user stories as a group.. The BA gathered requirements from only the services team manager rather than collaborating with the full team. User stories written without group discussion tend to reflect one person's perspective, missing nuances, edge cases, and the day-to-day realities that front-line staff e
Question
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them. When the BA wrote the initial user stories, what was the likely cause of the issue?
Options
- AThe user stories focused on well-defined personas.
- BThe project team failed to discuss the user stories as a group.
- CThe acceptance criteria of the user stories were too specific.
How the community answered
(23 responses)- A9% (2)
- B74% (17)
- C17% (4)
Explanation
The BA gathered requirements from only the services team manager rather than collaborating with the full team. User stories written without group discussion tend to reflect one person's perspective, missing nuances, edge cases, and the day-to-day realities that front-line staff experience. When the full team reviewed the stories, they saw gaps or misrepresentations of their actual needs. Agile best practice requires that user stories be created and refined collaboratively so all affected parties have a voice before the stories are finalized.
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