BA-201 · Question #42
BA-201 Question #42: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them. When the BA wrote the initial user stories, what was the likely cause of the issue?
Options
- AThe user stories focused on well-defined personas.
- BThe project team failed to discuss the user stories as a group.
- CThe acceptance criteria of the user stories were too specific.
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