BA-201 · Question #27
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user…
The correct answer is A. journey Mapping. Journey Mapping is the correct technique because it is specifically designed to capture the end-to-end experience of a user moving through a process. It documents each step taken, the tools/applications used, the people interacted with, pain points and challenges encountered…
Question
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process. Which elicitation technique should the BA use?
Options
- Ajourney Mapping
- BSurvey /Questionnaire
- CFocus Groups
How the community answered
(42 responses)- A83% (35)
- B12% (5)
- C5% (2)
Explanation
Journey Mapping is the correct technique because it is specifically designed to capture the end-to-end experience of a user moving through a process. It documents each step taken, the tools/applications used, the people interacted with, pain points and challenges encountered, and the emotional state (morale) of the user at each stage. This holistic, visual representation directly matches all five data points the BA needs. A Survey/Questionnaire (B) can capture opinions and challenges but cannot easily map sequential steps and emotional flow. Focus Groups (C) generate discussion but lack the structured, visual format needed to map the full user journey.
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