BA-201 · Question #235
BA-201 Question #235: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story. "As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account." Who should be listed as the persona?
Options
- ASales rep
- BContact
- CService rep
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