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BA-201 · Question #247
BA-201 Question #247: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
Options
- AReplace the specific feature with a goal.
- BChange the user story to the sales manager persona.
- CAdd a quantifiable reason why the feature is needed.
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Topics
#User Stories#Agile Practices#Requirements Elicitation