BA-201 · Question #246
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following: - All logins must use multi-factor authent
The correct answer is B. Non-functional requirement. The items that the business analyst documented are non-functional requirements. Non-functional requirements are statements that describe how a system or solution should perform, behave, or appear, rather than what it should do or provide. Non-functional requirements can include a
Question
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
- All logins must use multi-factor authentication (MFA).
- Portal pages should load within 2 seconds.
How should the BA document the items?
Options
- Afunctional requirement
- BNon-functional requirement
- CUser story
How the community answered
(22 responses)- A9% (2)
- B73% (16)
- C18% (4)
Explanation
The items that the business analyst documented are non-functional requirements. Non-functional requirements are statements that describe how a system or solution should perform, behave, or appear, rather than what it should do or provide. Non-functional requirements can include aspects such as usability, reliability, security, availability, scalability, etc. Non-functional requirements help to ensure that the system or solution meets the quality standards and expectations of the stakeholders or users. The items that the business analyst documented are non-functional requirements because they specify how Sales Cloud should perform (portal pages should load within 2 seconds) and behave (all logins must use multi-factor authentication). https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/requirements-management
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