BA-201 · Question #110
BA-201 Question #110: Real Exam Question with Answer & Explanation
The correct answer is B: Create user training materials.. A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of t
Question
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA). Which task should be assigned to the BA?
Options
- AConduct user training.
- BCreate user training materials.
- CSet up users for training.
Explanation
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- certification-prep/create-user-training-materials https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails
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