An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices t

Question

Options

• AAs a sales manager, I need sales representatives to track their opportunities in Salesforce.
• BAs a sales manager, I want sales reps to track their opportunities in Salesforce for accurate
• CAs a sales representative, I want to be able to track my opportunities in Salesforce so that we can

• A
  9% (4)
• B
  17% (8)
• C
  74% (35)

Explanation

The standard user story format is: 'As a [role/persona], I want [capability/feature], so that [business value/benefit].' The original statement-'Sales reps need to track their pipeline'-is written as a requirement statement, not a user story. Option A incorrectly makes the sales manager the persona but describes what the manager wants from others, not what the user wants for themselves. Option B is incomplete and shifts the persona incorrectly. Option C (As a sales representative, I want to be able to track my opportunities in Salesforce so that...) correctly identifies the true end user (sales representative) as the persona, states what they want to do, and begins the 'so that' clause that captures the business rationale-satisfying all three components of a proper user story.

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