BA-201 · Question #303
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners…
The correct answer is C. Add the stakeholder's concerns to a "parking lot" for further discussion. The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a "parking lot" technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA…
Question
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes. What should the BA do to prevent the session from being derailed?
Options
- AShift the conversation from onboarding to the stakeholder's concerns.
- BAsk the stakeholder to focus on the onboarding process.
- CAdd the stakeholder's concerns to a "parking lot" for further discussion.
How the community answered
(50 responses)- A12% (6)
- B8% (4)
- C80% (40)
Explanation
The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a "parking lot" technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA should add the stakeholder's concerns to a parking lot for further discussion, and acknowledge that they are important but out of scope for the current session. This way, the BA can keep the session focused on the onboarding process and avoid wasting time or losing engagement from other https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process- mapping/plan-and-facilitate-a-process-mapping-session
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