BA-201 · Question #135
BA-201 Question #135: Real Exam Question with Answer & Explanation
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Question
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities: 1. Searching for an account 2. Creating a new case 3. Closing a case After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a "case." What should the BA do differently in the next demo?
Options
- AConfirm each user story includes a clear who, what, and why.
- BUpdate the environment to use language specific to CK.
- CExplain that the term is a Salesforce industry standard.
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