Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

Question

Options

• AHighlight their related Salesforce certifications to showcase expertise.
• BShare insights empathetically based on prior work that has solved similar problems.
• CEnsure the workshop schedule considers time zones and language differences.

• A
  8% (3)
• B
  77% (30)
• C
  15% (6)

Explanation

Genuine connection with stakeholders is built through empathy and demonstrated relevance. Sharing insights from prior work that solved similar problems - delivered empathetically - shows the BA understands the stakeholder's challenges, has relevant experience, and is invested in their success. This creates trust and rapport more effectively than credentials or logistics. Option A (highlighting Salesforce certifications) establishes credibility and expertise, but credentials alone do not create personal connection; they can even create distance by signaling authority rather than partnership. Option C (accounting for time zones and language differences) is an important logistical consideration for inclusive workshops, but it is a scheduling accommodation, not a relationship-building technique.

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