BA-201 Question #237: Real Exam Question with Answer & Explanation

Question

A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session. Which issue should concern the BA most?

Options

• AThe previous implementation partner neglected to do a knowledge transfer of the final solution.
• BThe support organization still needs to be trained on how to use Sales Cloud.
• CThe system admins note a fair amount of technical debt without having the time or expertise to

Explanation

The issue that should concern the business analyst most is that the system admins note a fair amount of technical debt without having the time or expertise to address it. Technical debt is the accumulated cost or consequence of suboptimal design, development, or maintenance decisions on a software system. Technical debt can negatively affect the performance, security, usability, and maintainability of a software system, as well as increase the complexity and risk of future changes or enhancements. Technical debt can also reduce user satisfaction and adoption, as well as business value and return on investment. Therefore, the business analyst should be concerned about the technical debt in the Sales Cloud implementation and work with the system admins and other stakeholders to identify, prioritize, and resolve it. https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/project-initiation

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