A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session. Which issue should concern the BA most?

Question

Options

• AThe previous implementation partner neglected to do a knowledge transfer of the final solution.
• BThe support organization still needs to be trained on how to use Sales Cloud.
• CThe system admins note a fair amount of technical debt without having the time or expertise to

• A
  27% (17)
• B
  13% (8)
• C
  61% (39)

Explanation

Significant technical debt combined with a lack of time and expertise to resolve it is the most serious systemic risk. It can block future development, cause instability, and compound costs over time-directly threatening the success of any new implementation. A missing knowledge transfer (A) is a documentation gap that can be remediated. A need for user training (B) is a normal, expected activity in any rollout. Only unmanaged technical debt poses an ongoing, structural threat to the project.

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