BA-201 · Question #21
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas ab
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Question
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation. What should the BA do in the first discovery meeting with stakeholders?
Options
- ACollaborate with stakeholders to examine and define CK's purpose, customers, metrics, and
- BDiscuss and document specific pain points in existing processes to inform future project
- CPreview potential Salesforce solutions and collect feedback from stakeholders on each option to
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