BA-201 · Question #31
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with…
The correct answer is C. Encourage the project stakeholders to think of various ways to solve cases different before. During discovery, the BA's primary responsibility is to ensure that the problem is fully understood before a solution is committed to. Even if a senior stakeholder proposes a specific solution (Omni-Channel), the BA should first encourage stakeholders to explore multiple ways…
Question
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud. What should the BA do first to ensure the ongoing success of the project?
Options
- AConfigure a proof-of-concept demo within a sandbox environment to show the pros and cons of
- BProduce a gap analysis document that will show the ways the requested solution can solve the
- CEncourage the project stakeholders to think of various ways to solve cases different before
How the community answered
(22 responses)- A9% (2)
- B18% (4)
- C73% (16)
Explanation
During discovery, the BA's primary responsibility is to ensure that the problem is fully understood before a solution is committed to. Even if a senior stakeholder proposes a specific solution (Omni-Channel), the BA should first encourage stakeholders to explore multiple ways to solve the problem. This ensures the team doesn't prematurely narrow to one solution and potentially overlook better alternatives. Option A (building a proof-of-concept) is premature at this stage and skips proper requirements gathering. Option B (producing a gap analysis) is a useful artifact but should come after the problem space is fully explored, not at the very first meeting.
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