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BA-201 · Question #263
BA-201 Question #263: Real Exam Question with Answer & Explanation
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Question
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project. Which type of documentation should the BA utilize?
Options
- ACurrent state analysis
- BObject models
- CUse cases
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Topics
#Current State Analysis#Business Process Documentation#Project Scoping#Discovery Phase