BA-201 · Question #264
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks…
The correct answer is A. As a sales clerk, I want to see item availability and locations to help customers find items. A well-formed user story follows the format: 'As a [role], I want [feature] so that [benefit].' The story must be written from the perspective of the person who will directly use the system. Sales clerks are the direct users of the Salesforce mobile app on the tablets, so the…
Question
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers. The IT team writes a functional requirement:
Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location. Which user story should the business analyst write to describe the functional requirement?
Options
- AAs a sales clerk, I want to see item availability and locations to help customers find items.
- BAs a general manager, I want sales clerks to have tablets so they can help customers find items.
- CAs a customer, I want sales clerks to have access to item availability to help them find items.
How the community answered
(51 responses)- A75% (38)
- B8% (4)
- C18% (9)
Explanation
A well-formed user story follows the format: 'As a [role], I want [feature] so that [benefit].' The story must be written from the perspective of the person who will directly use the system. Sales clerks are the direct users of the Salesforce mobile app on the tablets, so the story belongs to them. Option B is written from the general manager's perspective, who is requesting the solution but not the user of it. Option C is written from the customer's perspective, but customers do not access the Salesforce app-clerks do. Option A correctly captures the user (clerk), the need (item availability and location), and the benefit (helping customers).
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