BA-201 · Question #283
Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for
The correct answer is C. Review relevant apps on the AppExchange. Salesforce best practice follows a 'build vs. buy' approach - always check the AppExchange first for existing solutions before investing in custom development. The AppExchange may already have carbon tracking apps that meet the requirements, saving significant time and cost. Inve
Question
Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements. What should the BA do first?
Options
- AInvestigate building a custom app.
- BUse CRM Anal Analyst actionable insights.
- CReview relevant apps on the AppExchange
How the community answered
(47 responses)- A11% (5)
- B4% (2)
- C85% (40)
Explanation
Salesforce best practice follows a 'build vs. buy' approach - always check the AppExchange first for existing solutions before investing in custom development. The AppExchange may already have carbon tracking apps that meet the requirements, saving significant time and cost. Investigating a custom app (A) should only happen after determining no viable existing solution exists. CRM Analytics actionable insights (B) is a Salesforce analytics feature, not a purpose-built carbon tracking tool, and would require significant custom configuration.
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