BA-201 · Question #282
Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are…
The correct answer is B. Development and QA teams. User stories are primarily written for the development and QA teams, who need sufficient detail to build and verify the solution correctly. The missing detail about case routing logic is exactly the kind of technical behavior that developers need to implement features and QA…
Question
Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
Options
- AEnd user and development team
- BDevelopment and QA teams
- CBusiness user and QA team
How the community answered
(26 responses)- A12% (3)
- B81% (21)
- C8% (2)
Explanation
User stories are primarily written for the development and QA teams, who need sufficient detail to build and verify the solution correctly. The missing detail about case routing logic is exactly the kind of technical behavior that developers need to implement features and QA teams need to write test cases. End users (A, C) are represented in user stories as the persona ('As a user...'), but the stories themselves are artifacts consumed by technical teams. The lead BA is asking junior BAs to add detail appropriate for a technical audience.
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