BA-201 · Question #204
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the
The correct answer is A. Failure to include all stakeholders in the requirements gathering process. If a major gap was discovered for a specific persona during UAT, it means that persona's needs were never captured during requirements gathering - which happens when the stakeholders who represent that persona are excluded from the process. UAT validates what was built against wh
Question
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios. What went wrong?
Options
- AFailure to include all stakeholders in the requirements gathering process
- BFailure to perform thorough unit testing during the development process
- CFailure to validate the application against the functional requirements
How the community answered
(35 responses)- A80% (28)
- B6% (2)
- C14% (5)
Explanation
If a major gap was discovered for a specific persona during UAT, it means that persona's needs were never captured during requirements gathering - which happens when the stakeholders who represent that persona are excluded from the process. UAT validates what was built against what was specified; if the specification itself was incomplete due to missing voices, gaps will surface late. Option B (unit testing) is a developer concern unrelated to requirements coverage. Option C (validating against functional requirements) is the purpose of UAT itself, not the cause of the gap.
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