BA-201 · Question #284
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customer
The correct answer is A. Review the services team's goal' initiatives, strategies, and obstacles.. To determine whether a solution is adding value to the business, the BA should review the team's goals, initiatives, strategies, and obstacles. Value is measured by how well the solution supports business outcomes - not by its features alone. This review allows the BA to map the
Question
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business. What should the BA recommend?
Options
- AReview the services team's goal' initiatives, strategies, and obstacles.
- BReview the Einstein Article Recommendations feature in the services team's org.
- CReview user stories on the services team's development backlog.
How the community answered
(23 responses)- A83% (19)
- B4% (1)
- C13% (3)
Explanation
To determine whether a solution is adding value to the business, the BA should review the team's goals, initiatives, strategies, and obstacles. Value is measured by how well the solution supports business outcomes - not by its features alone. This review allows the BA to map the Experience Site's capabilities to actual business objectives and identify gaps. Reviewing Einstein Article Recommendations (B) is a feature-level check, not a business value assessment. Reviewing the development backlog (C) shows planned work, not whether current work is delivering value.
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