BA-201 · Question #285
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the…
The correct answer is A. Value Stream Map. A Value Stream Map (VSM) is specifically designed to visualize the end-to-end flow of a process, including steps, sub-processes, handoffs between teams, and areas of waste or delay - making it ideal for analyzing and simplifying a complex onboarding process with multiple team…
Question
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps. What should the BA create to engage stakeholders?
Options
- AValue Stream Map
- BUniversal Process Notation
- CCapability Model
How the community answered
(31 responses)- A74% (23)
- B10% (3)
- C16% (5)
Explanation
A Value Stream Map (VSM) is specifically designed to visualize the end-to-end flow of a process, including steps, sub-processes, handoffs between teams, and areas of waste or delay - making it ideal for analyzing and simplifying a complex onboarding process with multiple team handoffs. Universal Process Notation (B) is a process diagramming standard but is more focused on representing processes formally, not identifying value and waste. A Capability Model (C) shows what the business does at a high level but does not break processes into sequential steps or highlight handoff points.
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