BA-201 · Question #262
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by…
The correct answer is A. Meet with key project stakeholders in a live workshop to build consensus on the current and. Email questionnaires are asynchronous and passive - respondents answer in isolation, which leads to incomplete, inconsistent, or conflicting information. A live workshop brings all stakeholders together simultaneously, enabling real-time discussion, clarification of…
Question
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect. What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
Options
- AMeet with key project stakeholders in a live workshop to build consensus on the current and
- BReview survey feedback again to better understand pain points in the existing onboarding
- CConduct individual interviews with each team member to gather more information about the
How the community answered
(60 responses)- A70% (42)
- B22% (13)
- C8% (5)
Explanation
Email questionnaires are asynchronous and passive - respondents answer in isolation, which leads to incomplete, inconsistent, or conflicting information. A live workshop brings all stakeholders together simultaneously, enabling real-time discussion, clarification of misunderstandings, and collective agreement on how the process actually works. This builds consensus and produces a process map the entire team validates together. Option B (reviewing the same survey data again) won't resolve gaps caused by the format itself. Option C (individual interviews) improves on email but still lacks the group dynamics needed to reconcile conflicting perspectives and reach consensus.
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