BA-201 · Question #30
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes…
The correct answer is B. Process mapping. Process mapping is the technique best suited to all three goals in the question: (1) understanding current processes by visualizing them as flows, (2) identifying areas of improvement by exposing bottlenecks, redundancies, and gaps, and (3) communicating those processes…
Question
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders. What should the BA use to accomplish the goal?
Options
- ABusiness analysis plan
- BProcess mapping
- CChange management
How the community answered
(18 responses)- A17% (3)
- B72% (13)
- C11% (2)
Explanation
Process mapping is the technique best suited to all three goals in the question: (1) understanding current processes by visualizing them as flows, (2) identifying areas of improvement by exposing bottlenecks, redundancies, and gaps, and (3) communicating those processes effectively to stakeholders through clear visual diagrams. A business analysis plan (Option A) is a planning document about how analysis will be conducted, not a tool for capturing and communicating processes. Change management (Option C) addresses adoption and transition, not process discovery and documentation.
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