BA-201 · Question #50
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested…
The correct answer is C. Present recommendations from testing to determine if improvements should be made to the. Since testing ran without errors but stakeholders found the outputs unexpected, the issue is not a defect - it is a misalignment between what was built and what stakeholders actually wanted. Re-running tests (A) won't help because tests already passed. Decomposing processes (B)…
Question
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected. What should the BA do next?
Options
- ARun testing again, ensuring the scripts reflect expectations and business processes match
- BDecompose and model the business processes, and identify testing procedures to calculate new
- CPresent recommendations from testing to determine if improvements should be made to the
How the community answered
(48 responses)- A13% (6)
- B6% (3)
- C81% (39)
Explanation
Since testing ran without errors but stakeholders found the outputs unexpected, the issue is not a defect - it is a misalignment between what was built and what stakeholders actually wanted. Re-running tests (A) won't help because tests already passed. Decomposing processes (B) would restart discovery work prematurely. The right step is to present the testing results and recommendations to stakeholders so they can decide together whether the system should be updated or whether their expectations need to be recalibrated - a decision that belongs to the business, not the BA alone.
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