BA-201 · Question #3
BA-201 Question #3: Real Exam Question with Answer & Explanation
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Question
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business analyst do to gain the end users' cooperation?
Options
- ARespond to end users with empathy and accommodate their needs; translate the end users'
- BUse an assertive influencing style; demonstrate authority and expertise; outline the project
- CIdentify key stakeholders and develop relationships with them as a trusted advisor; involve
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