Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the mar

The correct answer is C. Intent of both parties. When stakeholders say a solution feels 'incomplete,' the BA must consider the intent of both parties - what the marketing team believed they were getting versus what the project team understood and delivered. This gap is often due to misaligned expectations, not a failure of the

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Question

Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete. What is important for the BA to consider when responding to the team's feedback?

Options

AAcceptance criteria
BProduct limitation
CIntent of both parties

How the community answered

(41 responses)

A
17% (7)
B
10% (4)
C
73% (30)

Explanation

When stakeholders say a solution feels 'incomplete,' the BA must consider the intent of both parties - what the marketing team believed they were getting versus what the project team understood and delivered. This gap is often due to misaligned expectations, not a failure of the solution itself. Acceptance criteria (A) are important but focus on documented agreement, not the underlying intent. Product limitations (B) are a technical concern and not the first thing to consider when the gap may be a communication or expectation issue.

Topics

#Stakeholder Management#Requirements Elicitation#Communication Skills#Expectation Management

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