BA-201 · Question #2
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different…
The correct answer is C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how. A team agreement (also called a working agreement or team charter) is a facilitated artifact that aligns participants on roles, decision-making authority, communication norms, and shared goals. This directly addresses both the tension (interpersonal clarity) and the lack of…
Question
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction. What should the business analyst do to help the team work together more effectively?
Options
- AEncourage leadership to share their vision for the project, and ask the larger team to focus
- BLimit participation in key project discovery, requirements, and solutioning meetings to leadership,
- CLead the stakeholders in creating a team agreement that assigns project roles and outlines how
How the community answered
(30 responses)- A10% (3)
- B7% (2)
- C83% (25)
Explanation
A team agreement (also called a working agreement or team charter) is a facilitated artifact that aligns participants on roles, decision-making authority, communication norms, and shared goals. This directly addresses both the tension (interpersonal clarity) and the lack of project direction (structural clarity). Option A is incomplete-sharing a vision helps but does not resolve role ambiguity or working-style conflicts. Option B limits participation and risks losing critical insights from stakeholders whose cooperation is needed for adoption. The BA's core value here is as a neutral facilitator who guides the group to self-organize around shared commitments.
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