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BA-201 · Question #1
BA-201 Question #1: Real Exam Question with Answer & Explanation
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Question
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should the BA create?
Options
- AJourney Map
- BHeat Map
- CProcess Map
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Topics
#Journey Mapping#Customer Experience#Business Analysis Documentation