BA-201 · Question #12
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The…
The correct answer is A. Review the effort and impacts with the service team, and work to align requirements across the. A business analyst's core responsibility is to ensure all affected stakeholders are included in requirements gathering and impact assessment. The sales director's assurance that the service impact is 'minimal' is not sufficient because the director does not represent the…
Question
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should the BA take next?
Options
- AReview the effort and impacts with the service team, and work to align requirements across the
- BContinue with the effort as defined by sales and add a backlog item to review the service impacts
- CPrioritize the effort as defined by sales and ask the director to review any service impacts.
How the community answered
(37 responses)- A81% (30)
- B5% (2)
- C14% (5)
Explanation
A business analyst's core responsibility is to ensure all affected stakeholders are included in requirements gathering and impact assessment. The sales director's assurance that the service impact is 'minimal' is not sufficient because the director does not represent the service team's perspective. The BA must go directly to the service team to validate the actual impact and align requirements across both teams. Skipping this step (Options B and C) risks building a solution that creates problems for service, which could derail the broader project later. Cross-functional alignment is a fundamental BA practice.
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