BA-201 · Question #34
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirem
The correct answer is C. Stakeholder analysis. Stakeholder analysis is the process of identifying all individuals and groups who are affected by or can influence a project, understanding their interests, influence, and communication needs. The team's past challenge was failing to properly identify and engage people directly i
Question
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration. Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
Options
- APersona analysis
- BEnterprise analysis
- CStakeholder analysis
How the community answered
(19 responses)- A11% (2)
- B5% (1)
- C84% (16)
Explanation
Stakeholder analysis is the process of identifying all individuals and groups who are affected by or can influence a project, understanding their interests, influence, and communication needs. The team's past challenge was failing to properly identify and engage people directly impacted by solutions - a classic stakeholder management failure. By performing a thorough stakeholder analysis upfront, the team ensures they know who to involve, when, and how. Option A (persona analysis) helps define user types but does not broadly identify all stakeholders. Option B (enterprise analysis) focuses on organizational capabilities and strategic fit, not on identifying impacted individuals.
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