BA-201 · Question #35
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the…
The correct answer is A. Develop a process map as a base, work with stakeholders to understand the trigger point, and. Option A describes the most thorough and correct approach: first, develop a process map to establish a baseline of the existing sales process; then collaborate with stakeholders to identify the specific trigger point that should initiate the due-diligence step; and finally…
Question
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded. What should the BA do to meet the requirement?
Options
- ADevelop a process map as a base, work with stakeholders to understand the trigger point, and
- BIdentify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
- CLocate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
How the community answered
(45 responses)- A78% (35)
- B16% (7)
- C7% (3)
Explanation
Option A describes the most thorough and correct approach: first, develop a process map to establish a baseline of the existing sales process; then collaborate with stakeholders to identify the specific trigger point that should initiate the due-diligence step; and finally, embed the standard as a subprocess at that identified point. This ensures the integration is contextually correct and has stakeholder validation. Option B skips the foundational process mapping step. Option C begins by locating the stage without first understanding the full process or the trigger, which risks placing the subprocess in the wrong location or out of sequence.
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