BA-201 · Question #36
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify ar
Sign in or unlock BA-201 to reveal the answer and full explanation for question #36. The question stem and answer options stay visible for context.
Question
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team. What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
Options
- AA prototype for a specific business outcome
- BDetailed technical documentation with annotations
- CA story using personas to illustrate potential solutions
Unlock BA-201 to see the answer
You've previewed enough free BA-201 questions. Unlock BA-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.