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BA-201 · Question #36
BA-201 Question #36: Real Exam Question with Answer & Explanation
The correct answer is C: A story using personas to illustrate potential solutions. See the full explanation below for the reasoning.
Facilitate
Question
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team. What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
Options
- AA prototype for a specific business outcome
- BDetailed technical documentation with annotations
- CA story using personas to illustrate potential solutions
Topics
#Process Improvement#Future State Definition#Communication Strategy#Stakeholder Engagement
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