Salesforce
BA-201 · Question #33
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the r
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Elicit & Analyze
Question
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support. Which step should the BA include e in the business flowchart?
Options
- ACapture decision steps and different outcomes.
- BIllustrate which fields are integrated with an external system.
- CSet limits to the scope that will be documented.
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Topics
#Business Process Mapping#Flowcharts#Process Analysis#Decision Steps