BA-201 · Question #44
BA-201 Question #44: Real Exam Question with Answer & Explanation
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Question
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: "The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
Options
- AWhere
- BWhy
- CAssumption
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