BA-201 · Question #45
BA-201 Question #45: Real Exam Question with Answer & Explanation
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Question
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud. - A service manager can dick a Reassign button that changes the owner field of the case. - A service manager is able to reassign cases-as part of the mobile experience. - Reassignment functionality can be used on cases that have been auto- reassigned. - Service reps are unable to reassign cases. Which mistake was made?
Options
- AThe criteria are aligned with the user's goal.
- BThe criteria include solution information.
- CThe criteria are small and testable.
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