Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

Question

Options

• ACK will be better able to prioritize across teams and streamline processes.
• BCK will get insights to current business processes.
• CCK will develop a process to gather feedback from end users regularly.

• A
  84% (21)
• B
  4% (1)
• C
  12% (3)

Explanation

A Center of Excellence (CoE) provides centralized governance, standards, and strategic oversight for a platform like Salesforce. Its primary benefit for defining a long-term vision is the ability to evaluate and prioritize competing requests across multiple teams using consistent criteria, and to streamline processes organization-wide by eliminating redundancy and establishing best practices. Option B (insights to current business processes) is a discovery activity, not a CoE-specific benefit. Option C (gathering end user feedback) is a practice any team can do and is not specific to a CoE's strategic function.

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