BA-201 · Question #19
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to…
The correct answer is C. Gather requirements and then note the proposal solution. A business analyst must always follow a requirements-first approach before evaluating or endorsing any solution. When a stakeholder already has a solution in mind, there is a risk of 'solution bias' - where analysis is skipped in favor of a preferred outcome. The BA should…
Question
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind. What should the BA do next?
Options
- AImplement the solution now to save time in the planning phase.
- BAsk the stakeholder to demo their solution to the project team.
- CGather requirements and then note the proposal solution.
How the community answered
(32 responses)- A6% (2)
- B19% (6)
- C75% (24)
Explanation
A business analyst must always follow a requirements-first approach before evaluating or endorsing any solution. When a stakeholder already has a solution in mind, there is a risk of 'solution bias' - where analysis is skipped in favor of a preferred outcome. The BA should gather requirements objectively from all relevant stakeholders and then formally note the proposed solution as a potential option to evaluate against the requirements. Option A (implementing immediately) skips analysis entirely. Option B (demoing the stakeholder's solution) could anchor the team to that solution prematurely. Option C ensures the BA's independence and thoroughness.
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