BA-201 · Question #15
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email…
The correct answer is C. Include the operations team during discovery. When discovery reveals that another team has a related near-term need, the BA should broaden discovery to include that team rather than proceeding in silos. Including the operations team now allows the BA to identify shared requirements, avoid redundant work, and plan a more…
Question
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future. What should the BA do next?
Options
- AProceed with the sales team's project as planned.
- BStart project work for the operations team.
- CInclude the operations team during discovery.
How the community answered
(56 responses)- A7% (4)
- B14% (8)
- C79% (44)
Explanation
When discovery reveals that another team has a related near-term need, the BA should broaden discovery to include that team rather than proceeding in silos. Including the operations team now allows the BA to identify shared requirements, avoid redundant work, and plan a more cohesive solution. Proceeding with only the sales team (A) risks building something that will need to be reworked later. Starting a separate operations project immediately (B) is premature - requirements haven't been gathered yet.
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