BA-201 · Question #16
BA-201 Question #16: Real Exam Question with Answer & Explanation
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Question
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce. Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Options
- ABusiness leaders, middle management, and end users
- BSenior leadership, IT leadership, and middle management
- CExecutive sponsors, IT leadership, and end users
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