BA-201 · Question #14
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst…
The correct answer is A. A sales rep can view current information directly in the Lead and Contact records. Good acceptance criteria are testable, user-focused, and describe an observable outcome - not an implementation step. Option A ('A sales rep can view current information directly in the Lead and Contact records') is outcome-based and can be verified by testing. Option B…
Question
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?
Options
- AA sales rep can view current information directly in the Lead and Contact records.
- BA sales rep needs to have the CRM widget installed in the Lead and Contact Record Page
- CInstall a CRM widget to allow sales reps to view information in the Lead and Contact records.
How the community answered
(23 responses)- A87% (20)
- B4% (1)
- C9% (2)
Explanation
Good acceptance criteria are testable, user-focused, and describe an observable outcome - not an implementation step. Option A ('A sales rep can view current information directly in the Lead and Contact records') is outcome-based and can be verified by testing. Option B describes a technical prerequisite (installing a widget), which is a constraint or dependency, not acceptance criteria. Option C describes an implementation task ('Install a CRM widget'), which belongs in a technical story or task, not acceptance criteria.
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