CSA Exam Questions

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

Which collaboration tool is available from the banner, using the bubble icon?

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

Which features allow you to update multiple records at one time? (Choose two.)

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

What component causes a flow to run after a record has been created or updated?

What type of field is Boolean and appears as a check box?

Which module is used to access the knowledge bases which are available to you?

A customer requests the following data quality measures be added: - Incident numbers should be read only, on all lists and forms, for all users. - Short Description field should be...

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

Which module would you use to customize your instances banner image, text and colors?

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?

Which module is used as the first step for importing data?

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

What is a key difference between Reporting and Performance Analytics?

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all...

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

When designing a flow, how do you reference data from a record, in that flow?

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Which tool is used to define relationships between fields in an import set table and a target table?

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

From a form, what would you click to add additional fields to the form? (Choose two.)

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a rel...

On a Form header, what is the three bar icon called?

Group records are stored in which table?

What function do you use to add buttons, links, and context menu items on forms and lists?

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

What are the components that make up a filter condition? (Choose three.)

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

What controls the publishing and retiring process for knowledge articles?

What type of query allows you to filter list data using normal words, instead of the condition builder?

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

On a filter condition, which component is always a choice list?

A Role is defined as what?

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory appl...

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended...

What are advantages of using Flow Designer? (Choose three.)

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

When importing data, what happens to imported rows, if no coalesce field is specified?

What is the most common role that has access to almost all platform features, functions, and data?

What feature do you use to specify which users are able to access a Service Catalog Item?

Which component of a table contains a piece of data for one record?