CSA Question #149: Real Exam Question with Answer & Explanation

Question

What feature do you use to specify which users are able to access a Service Catalog Item?

Options

• ACan Read Role
• BCatalog User Role
• CCan Order Tab
• DUser Criteria

Explanation

To specify which users can access a Service Catalog Item, the User Criteria feature is used.

Common mistakes.

• A. Can Read Role is not a standard feature or explicit configuration setting within ServiceNow for managing catalog item access; User Criteria provides the specific mechanism.
• B. While roles like catalog_user exist, a specific role itself is not the general feature used to specify access for a broad range of users based on diverse conditions.
• C. Can Order Tab refers to a specific section within the catalog item form where User Criteria are configured, but it is not the underlying feature itself that specifies the access conditions.
• E. No choice E was provided.

Concept tested. Service Catalog item access control

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/t_CreateAUserCriteria.html

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