CSA Question #227: Real Exam Question with Answer & Explanation

Question

What role enables someone to authorize a request, with no other permissions on the platform?

Options

• AApproval Group [approval_group]
• BAuthorize [authorize_user]
• CReviewer [reviewer_user]
• DVerification [verify_user]
• EApprover [approver_user]

Explanation

The approver_user role specifically enables a user to authorize requests without granting them any other permissions on the ServiceNow platform.

Common mistakes.

• A. Approval Group is not a standard role for individual users to authorize requests; it refers to a group of users who might collectively approve.
• B. Authorize [authorize_user] is not a standard or recognized role in ServiceNow for simply authorizing requests.
• C. Reviewer [reviewer_user] is not a standard role primarily intended for authorizing requests; it implies reviewing content or tasks.
• D. Verification [verify_user] is not a standard role primarily intended for authorizing requests; it implies verifying information or processes.

Concept tested. Approver role

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/roles/reference/r_RolesInstalledWithTheBaseSystem.html

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