CSA · Question #228
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
The correct answer is C. Can Read. The "Can Read" tab on a knowledge base record defines the user criteria for viewing articles; users who do not meet this criteria are unable to access the knowledge base, implicitly preventing them from writing articles.
Question
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
Options
- ACan Contribute
- BCannot Author
- CCan Read
- DCan Write
- ECan Author
How the community answered
(18 responses)- C94% (17)
- D6% (1)
Why each option
The "Can Read" tab on a knowledge base record defines the user criteria for viewing articles; users who do not meet this criteria are unable to access the knowledge base, implicitly preventing them from writing articles.
While a "Can Contribute" tab or section exists to define who *can* write, the question asks about users *not* able to write, and "Can Read" serves as a foundational block.
"Cannot Author" is not a standard tab or field on the ServiceNow Knowledge Base record for defining access restrictions.
The "Can Read" user criteria on a knowledge base record dictates who can view articles within that knowledge base; users who cannot read the knowledge base are inherently unable to write articles to it.
"Can Write" is conceptually similar to "Can Contribute" and defines who *can* write, not explicitly who cannot write through an exclusion tab.
"Can Author" is conceptually similar to "Can Contribute" and defines who *can* write, not explicitly who cannot write through an exclusion tab.
Concept tested: Knowledge Base write access control (User Criteria)
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/configure-user-criteria.html
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