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CSA · Question #105

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

The correct answer is B. Knowledge Contributors D. Knowledge Managers. By default, Knowledge Contributors and Knowledge Managers have the ability to create and edit categories within a knowledge base.

Submitted by kwame.gh· Apr 18, 2026Configuring Applications for Collaboration

Question

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

Options

  • AKnowledge Authors
  • BKnowledge Contributors
  • CKnowledge Controller
  • DKnowledge Managers
  • EKnowledge Category Managers
  • FKnowledge Submitters
  • GKnowledge Owners
  • HKnowledge Taxonomy Owner

How the community answered

(24 responses)
  • B
    88% (21)
  • F
    8% (2)
  • H
    4% (1)

Why each option

By default, Knowledge Contributors and Knowledge Managers have the ability to create and edit categories within a knowledge base.

AKnowledge Authors

Knowledge Authors are typically focused on writing and editing articles, not necessarily on managing the structural categories by default.

BKnowledge ContributorsCorrect

Knowledge Contributors (e.g., users with the `sn_knowledge_contributor` role) create and edit articles, and while their primary role is content creation, they interact with and influence the category structure when publishing content.

CKnowledge Controller

'Knowledge Controller' is not a standard default role name in ServiceNow for managing knowledge base categories.

DKnowledge ManagersCorrect

Knowledge Managers (users with the `sn_knowledge_manager` role) have broad permissions over knowledge bases, explicitly including the ability to manage (create and edit) categories, articles, and overall knowledge base configurations.

EKnowledge Category Managers

'Knowledge Category Managers' is not a standard default role name; category management falls under broader roles like Knowledge Manager.

FKnowledge Submitters

Knowledge Submitters are typically end-users who can only submit articles, not manage knowledge base categories.

GKnowledge Owners

'Knowledge Owners' is a general concept and not a specific role with default category management permissions.

HKnowledge Taxonomy Owner

'Knowledge Taxonomy Owner' is not a standard role name in ServiceNow.

Concept tested: Knowledge base category management roles

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-roles.html

Topics

#ServiceNow Roles#Knowledge Management#Access Control#Application Configuration

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