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ServiceNow

CSA · Question #104

Which features allow you to update multiple records at one time? (Choose two.)

The correct answer is A. List Editor B. Field Update Action. The List Editor and Field Update Action are two features that enable users to modify multiple records concurrently in ServiceNow.

Submitted by tyler.j· Apr 18, 2026User Interface and Navigation

Question

Which features allow you to update multiple records at one time? (Choose two.)

Options

  • AList Editor
  • BField Update Action
  • CBulk Record Update
  • DData Remediation Dashboard
  • EUpdate Selected Action

How the community answered

(38 responses)
  • A
    89% (34)
  • C
    3% (1)
  • D
    5% (2)
  • E
    3% (1)

Why each option

The List Editor and Field Update Action are two features that enable users to modify multiple records concurrently in ServiceNow.

AList EditorCorrect

The List Editor allows users to directly edit field values for multiple records displayed in a list view without opening each record individually, facilitating mass updates.

BField Update ActionCorrect

A 'Field Update Action' refers to a configurable mechanism, often a UI Action or script, designed to update specific fields across multiple selected records or a filtered set.

CBulk Record Update

'Bulk Record Update' is a descriptive term but not a specific, named feature in ServiceNow for this general purpose.

DData Remediation Dashboard

The Data Remediation Dashboard is for identifying and managing data quality issues, not for performing mass updates directly on records.

EUpdate Selected Action

'Update Selected Action' is a specific UI action that opens a form to apply changes to selected records, but 'Field Update Action' represents a broader category of configurable mass update capabilities.

Concept tested: Mass record updates

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_ListEditor.html

Topics

#List Management#Record Updates#User Interface#System Administration

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