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ServiceNow

CSA · Question #406

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email How might you do that?

The correct answer is A. Click List Magnifier to expand column search, on Short Description, type "email, click enter. To quickly filter a list in ServiceNow to show records where a specific column contains a particular string, one can use the column's search functionality with the specified search syntax.

Submitted by femi9· Apr 18, 2026User Interface and Navigation

Question

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email How might you do that?

Options

  • AClick List Magnifier to expand column search, on Short Description, type "email, click enter
  • BClick List Magnifier to expand column search, on Short Description, lype *email, click enter
  • CClick List Magnifier to expand column search, on Short Description, type email, click enter
  • DOn Search box, select text, type email, click enter

How the community answered

(42 responses)
  • A
    93% (39)
  • B
    2% (1)
  • C
    5% (2)

Why each option

To quickly filter a list in ServiceNow to show records where a specific column contains a particular string, one can use the column's search functionality with the specified search syntax.

AClick List Magnifier to expand column search, on Short Description, type "email, click enterCorrect

To filter records where the 'Short Description' column contains 'email', a user would click the List Magnifier icon, enter `"email"` into the column's search field, and then press Enter to execute a containing search for the specified text.

BClick List Magnifier to expand column search, on Short Description, lype *email, click enter

While `*email` explicitly performs a 'contains' search, the provided correct answer specifies the use of quotes, indicating a different intended method.

CClick List Magnifier to expand column search, on Short Description, type email, click enter

Typing `email` into the column search box often performs a 'contains' search by default, but the correct answer specifies the use of quotes around the search term.

DOn Search box, select text, type email, click enter

The Search box refers to the global text search, which is not designed for filtering specific columns in a list view.

Concept tested: ServiceNow list filtering; column search

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_CustomizingLists.html#t_UseTheColumnSearchFilter

Topics

#List filtering#User Interface#Navigation#Record search

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