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ServiceNow

CSA · Question #405

From a related list, what would a user click for personalize the layout of the columns?

The correct answer is D. Gear. To personalize the column layout of a related list in ServiceNow, a user would click the gear icon, which typically represents the 'Personalize List' feature.

Submitted by saadiq_pk· Apr 18, 2026User Interface and Navigation

Question

From a related list, what would a user click for personalize the layout of the columns?

Options

  • AMagnifier
  • BContext Menu
  • CPencil
  • DGear

How the community answered

(58 responses)
  • A
    2% (1)
  • B
    5% (3)
  • C
    2% (1)
  • D
    91% (53)

Why each option

To personalize the column layout of a related list in ServiceNow, a user would click the gear icon, which typically represents the 'Personalize List' feature.

AMagnifier

The magnifier icon is typically used to initiate or expand search functionalities, not to personalize list columns.

BContext Menu

The Context Menu, accessed by right-clicking, provides actions related to a specific record or list, but not for customizing column layouts.

CPencil

A pencil icon usually indicates an edit function for the record itself or a specific field, not for global list column personalization.

DGearCorrect

The gear icon, also known as the 'Personalize List' icon, is a standard ServiceNow UI element found on all lists and related lists, allowing users to customize which columns are displayed and their order.

Concept tested: ServiceNow UI; Personalize List

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_CustomizingLists.html

Topics

#Related Lists#Column Layout#Personalization#User Interface

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