CSA Question #405: Real Exam Question with Answer & Explanation

The correct answer is D: Gear. To personalize the column layout of a related list in ServiceNow, a user would click the gear icon, which typically represents the 'Personalize List' feature.

Submitted by saadiq_pk· Apr 18, 2026User Interface and Navigation

Question

From a related list, what would a user click for personalize the layout of the columns?

Options

AMagnifier
BContext Menu
CPencil
DGear

Explanation

To personalize the column layout of a related list in ServiceNow, a user would click the gear icon, which typically represents the 'Personalize List' feature.

Common mistakes.

A. The magnifier icon is typically used to initiate or expand search functionalities, not to personalize list columns.
B. The Context Menu, accessed by right-clicking, provides actions related to a specific record or list, but not for customizing column layouts.
C. A pencil icon usually indicates an edit function for the record itself or a specific field, not for global list column personalization.

Concept tested. ServiceNow UI; Personalize List

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_CustomizingLists.html

Topics

#Related Lists#Column Layout#Personalization#User Interface

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