CSA · Question #194
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
The correct answer is C. On the list, locate and right click on the value Hardware, select Show Matching. The quickest way to filter a list to show only records with a specific field value is to right-click directly on that value within the list and select 'Show Matching.'
Question
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
Options
- AOn the Category column header, right click and select Show > Hardware
- BRight click on magnifier, type Hardware and click enter
- COn the list, locate and right click on the value Hardware, select Show Matching
- DOn Breadcrumb, click > icon, type Hardware and click enter
- EClick Funnel icon, type Hardware and click enter
How the community answered
(41 responses)- A12% (5)
- B2% (1)
- C76% (31)
- D7% (3)
- E2% (1)
Why each option
The quickest way to filter a list to show only records with a specific field value is to right-click directly on that value within the list and select 'Show Matching.'
While column header right-clicks offer filter options, 'Show > Hardware' is not a standard direct option to filter by a specific value; you typically choose 'Show Matching' from the value itself.
Right-clicking on the magnifier usually relates to general list search, not specific column value filtering, and typing 'Hardware' wouldn't directly result in a 'Category is Hardware' filter.
Right-clicking directly on a field value, such as 'Hardware' in the Category column, and selecting 'Show Matching' instantly applies a filter to the list. This action displays only the records where the chosen field (Category) matches the selected value (Hardware), providing an efficient way to narrow down large lists.
The breadcrumb is used to see and modify active filters, but clicking a '>' icon to type a value is not the direct method for initiating a 'Show Matching' filter.
The funnel icon typically opens the full filter builder, which requires more steps than a direct 'Show Matching' action on a value.
Concept tested: List filtering using 'Show Matching'
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-lists/concept/c_FilterAList.html
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