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CSA · Question #433

CSA Question #433: Real Exam Question with Answer & Explanation

The correct answer is C: UI Policy. Both UI Policies and the general concept of Form Constraints are used to implement dynamic behaviors and restrictions on form fields, such as making fields mandatory or controlling their visibility based on conditions or user roles.

Submitted by hans_de· Apr 18, 2026User Interface and Navigation

Question

A customer has asked for the following updates to a form: * Make Resolution code mandatory, admin state is changed to Resolved. * Hide major incident check box, unless logged in user has Major incident Manager role. What type of rules (s) would you use to implement this requirement?

Options

  • ADictionary Design
  • BField Limiter
  • CUI Policy
  • DUI Design
  • EForm Constraint

Explanation

Both UI Policies and the general concept of Form Constraints are used to implement dynamic behaviors and restrictions on form fields, such as making fields mandatory or controlling their visibility based on conditions or user roles.

Common mistakes.

  • A. "Dictionary Design" refers to configuring field properties directly within the dictionary, such as default mandatory status, which is not conditional based on other field values or roles.
  • B. "Field Limiter" is not a standard ServiceNow feature or rule type for implementing conditional form logic.
  • D. "UI Design" is a broad term referring to the overall layout and aesthetics of the user interface, not a specific rule type for conditional field behavior.

Concept tested. UI Policies for conditional form logic

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/form-administration/concept/c_UIPolicy.html

Topics

#UI Policy#Form Configuration#Conditional Logic#Field Visibility

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