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CSA · Question #433

A customer has asked for the following updates to a form: Make Resolution code mandatory, admin state is changed to Resolved. Hide major incident check box, unless logged in user has Major incident Ma

The correct answer is C. UI Policy E. Form Constraint. Both UI Policies and the general concept of Form Constraints are used to implement dynamic behaviors and restrictions on form fields, such as making fields mandatory or controlling their visibility based on conditions or user roles.

Submitted by hans_de· Apr 18, 2026User Interface and Navigation

Question

A customer has asked for the following updates to a form:

  • Make Resolution code mandatory, admin state is changed to Resolved.
  • Hide major incident check box, unless logged in user has Major

incident Manager role. What type of rules (s) would you use to implement this requirement?

Options

  • ADictionary Design
  • BField Limiter
  • CUI Policy
  • DUI Design
  • EForm Constraint

How the community answered

(64 responses)
  • A
    3% (2)
  • B
    6% (4)
  • C
    77% (49)
  • D
    14% (9)

Why each option

Both UI Policies and the general concept of Form Constraints are used to implement dynamic behaviors and restrictions on form fields, such as making fields mandatory or controlling their visibility based on conditions or user roles.

ADictionary Design

"Dictionary Design" refers to configuring field properties directly within the dictionary, such as default mandatory status, which is not conditional based on other field values or roles.

BField Limiter

"Field Limiter" is not a standard ServiceNow feature or rule type for implementing conditional form logic.

CUI PolicyCorrect

UI Policies are used to dynamically change the behavior of form fields, such as making them mandatory, visible, or read-only based on specific conditions or user roles. This directly addresses making the "Resolution code" mandatory when the state changes and hiding the "major incident check box" based on a user's role.

DUI Design

"UI Design" is a broad term referring to the overall layout and aesthetics of the user interface, not a specific rule type for conditional field behavior.

EForm ConstraintCorrect

"Form Constraint" refers to any rule or validation mechanism that imposes restrictions or behaviors on fields within a form. UI Policies are a specific type of form constraint that helps enforce these conditions dynamically on the client-side, like making fields mandatory or controlling their visibility.

Concept tested: UI Policies for conditional form logic

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/form-administration/concept/c_UIPolicy.html

Topics

#UI Policy#Form Configuration#Conditional Logic#Field Visibility

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